This article is for administrators. If you are a faculty member or student, please see our Resources for Faculty and Staff or Resources for Students section.As an administrator, you can access any user’s account and make administrative changes through proxy access. This feature allows you to help correct any issues your users report, upload documents on someone’s behalf, correct someone’s email address, view your announcements as a user, or add badges to user profiles.
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Accessing and Managing Accounts
To find the user account that you would like to access, you can search for them by name, email, or institution ID in the search box. Once you have located the user account, you have the option to deactivate or access their account as shown in the image below:
Using the available filters, you can also choose to view active or deactivated accounts, as well as use the filters located on the right side of the page to view claimed, unclaimed, or all accounts. If you are having trouble locating a specific user, please make sure you are using the "All" filter to ensure that you are searching through the entire database rather than just the claimed accounts.
NOTE: If your educational institution is under the ForagerOne Lite package, you can track the number of active users via the count that appears under “Active Accounts”. You will also receive automated emails from ForagerOne notifying you when you reach a certain threshold of active users. We ask that you please keep track of your active accounts.Once you access a user account, your dashboard will change to reflect the account you are accessing, and you will be automatically brought to the user’s profile.
From here, you can edit the user’s profile information, change their account settings, manage their account, and add supplemental files on their behalf. If your institution has opted in to this feature, you can also update a student's degree level. If a user reaches out because their email address was entered incorrectly, you can update it using Proxy Access by selecting “Account Settings” under “User Name’s Profile”.
To exit Proxy Access, select “User Name’s Profile” in the top right corner, and then select “My Account” under “Switch Accounts". Exiting Proxy Access will automatically bring you back to your administrator account.
Adding Badges
You can also add badges to student and faculty profiles to acknowledge or highlight specific users through User Management. To customize the badges available on the platform, please email support@foragerone.com with the badge name(s) and the badge file(s). Badge files must be in JPEG or PNG format. Once we confirm that the badges have been successfully added to your platform, you will be able to assign badges to specific users. Alternatively, you can allow users to assign badges to their own profiles. After accessing a user’s account, select “Edit Section” next to their name and general profile information, and add the desired badge(s) under “Badges”.
For institutions using badges or credentials, these can now appear as custom filters within search results, making it easier for users to refine and target their searches. ForagerOne can set up these custom filters for your institution. These filters will then appear in the left-hand menu. Filters can be associated with specific projects in ForagerOne, such as research projects, or with specific badges or credentials. This allows users to easily find faculty or students associated with specific programs or other groups at your institution and reach out to them.